We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems on the goods, you have right to guarantee your benefits.After the order is delivered (30 days) Return.
If you need to return an item, please contact our customer service within （30 days ）of receiving the package to request approval, and we will respond to your request within （1-3 working days） of receiving your request.Return help......
1. Return with quality issue
Products with quality problem can be returned for full refund.
Customer need to send the products back to us,（Shipping costs to be borne by the buyer） When we receive the products, We will give an full refund.
2. Replace
Products with quality problem can be replaced.
Customer need to send the products back to us, When we receive the products,We will replace new ones and ship back to customer.
We will pay shipping fee for the replaced products we ship to the customer.
3. Repair
Products with quality problem can be repaired.
Customer need to send the products back to us, When we receive the products,We will repair and ship back to customer.
Buyers pay all the shipping fees in both sides.
4. Exchange
If you are not satisfied with any of our products due to a fault, you can send them back to us for an exchange to another product, in this case, we don’t pay the fees, you send the item back and you need to pay the difference between product costs etc.
5. Return for “not satisfied” reason
Because the international shipping fee is very high and most of pictures on fiyme.com are taken by ourself with real products. So we do not give full refund for returns without quality problems，like “not like the picture”，”not as imagining” or just “not satisfied”. Before placing large quantity order, please have sample first.If you are not satisfied with your purchase, you can return a product within 30 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
We will reduce the shipping fee from the order total amount means a partial refund.
Important Notes
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). fiyme will not be responsible for returned item(s) without notifying us in advance. When contacting fiyme.com please include the following information:
Photos of the front and back of the packaging envelope or box
Partial shipment slips (if applicable)
Photo, video, screenshot, or description of the defective item
Photo, video, screenshot, or description of the defect or defective area
Please keep all packaging material and partial shipment note(s) as they’re needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to hold processing for you until the package arrives at our warehouse which may take one to two months, please kindly note.
Refunds are made via the payment method you originally used to order. Customers are responsible for all payment fees (if any) issued during processing and transfering any refund.
If possible, please make sure you have checked the package contents before you sign for it. If you see any visual damage or it feels empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the shipping charges for the empty package.
As our return warehouse is located in China, please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX…as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can’t receive the item we can’t arrange a replacement or repair.
Please send the item back according to our return policy. If it cost too much custom duties or the parcel is not trackable via tracking number and customer name, we will reject your return parcel by express.
Please remember to include a note in your package indicating the following details:
your order number;
SKU numbers returned and quantity;
A short description of the problem(s) of the defective item(s).
This note will help expedite the processing time for you.